Earlier today, the online magazine Lawyerist put together a great list of ways that firms can maximize time by delegating tasks to their legal assistants or third-party services.
Writer Cari Twitchell referenced several options, with commentary from practicing lawyers about the benefits of the services they use. Levinson and Stefani Associate Attorney Brett Manchel was asked for his perspective, discussing how we use a third-party call service to take on the heavy lifting, and how it benefits our cases and clients.
From the article:
Phone Calls
“Disrupting work to answer the phone leaves you wondering where you left off and leaves the caller feeling like you are uninterested or frustrated.
You deserve focused time to work. Your callers deserve a good experience. Give everyone the experience they deserve by outsourcing your phone calls to a virtual receptionist service.
Brett Manchel, associate attorney with Levinson and Stefani, finds great value in having someone else answer the phones. ‘I love being the go-to contact for our current and potential clients. But in a small firm, delegation is key. I’ve got to manage my time so I can focus on strategizing and moving cases forward. Having someone there to answer phone calls—providing assistance to the caller or taking a message—allows me to work more efficiently while giving clients the attention they deserve.’”
Thanks, Brett, for sharing your thoughts.
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